This policy contains information to keep you fully informed about your rights, and how Hidenda Tax uses your data. Should you require any further information after reading through the following sections, please do get in touch with us.
When you are using the Hidenda Tax website,Hidenda Tax Limited is the data controller.
Hidenda Tax Limited ("Hidendatax.com", "we", "us", "our" and "ours") is a claims management company specialising in reclaiming redress for its customers in relation to overpayments of tax & mis-sold financial products. Hidenda Tax Limted, Company Registration number: 13091478 is a recognised data controller registered with the Information Commissioners Office (ICO) under registration number: ZB048800.
For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller'. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
We have appointed a Data Protection Officer. Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 15 (Any Questions), below.
The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive information from us by email, text and/or post.
When collecting your personal data, we will always make clear to you, which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you request us to manage a claim on your behalf, we will collect your contact details and any other details we require to enable us to do this.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting Hidenda Tax to law enforcement agencies.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests.
For example, we will use your contact details to advise you of new products and services we offer that we think may be of interest and benefit to you.
For example, we collect notes from our email or telephone conversations with you, details of any complaints or comments you make, details of the claims process and how and when you contact us.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you will find details of how to do this in the "What are your rights over my personal data?" section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide the services you have asked for.
For example, if you have asked us to keep you informed of developments in respect of your claim(s), we cannot do this if you have withdrawn your general consent to hear from us.
Here is how we will use your personal data and why:
For example, your details will need to be passed to a third party (e.g. HMRC or a lender) in order to investigate accounts on your behalf and we may keep your details for as long as is necessary in all the circumstances, in order to fulfil any contractual obligations, such as pursuing any claims to conclusion and/or settlement.
For example, we may do this by using automated monitoring of IP addresses to identify possible fraudulent logins from unexpected locations.
For example, we might offer you recommendations based on any other data you have shared with us.
For example, we may record your browser's Session ID to help us understand more when you leave us online feedback about any problems you are having.
For example, if a court order is submitted to share data with law enforcement agencies or a court of law.
For example, by combining this data, this will help us personalise your experience and decide which information to share with you.
We will record your interactions with us e.g. looking at how often you might contact us or what types of contact are made and for what purpose. We do this to create a profile on how you interact with Hidenda Tax and, in turn, that can affect how we engage you. For example, if you contact us regularly by post, this may be the primary means of communicating back to you. We rely on our legitimate interests to undertake this activity.
We want to bring you offers regarding new products and services across our businesses that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across Hidenda Tax and our other businesses as described above, for example your claims history at Hidenda Tax. For this purpose, we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us, e.g. lenders, as mentioned above.
We know how much data security matters to all our customers and we take this seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our websites and apps using "https" technology.
Access to your personal data is password-and security protected, and sensitive data such as account information is secured to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we can carry out penetration testing to identify ways to further strengthen security.
Whenever we collect or process your personal data, we will only keep it for as long as is necessary in all the circumstances. When such data is no longer necessary, it will either be securely deleted/disposed of or anonymised and archived, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning only.
Free Checks and Claims
When you request our services in respect of a free check and/or claim(s), we will keep the personal data you give us for as long as is necessary in all the circumstances so that we can comply with our legal, regulatory, contractual and business obligations.
When you have used our services, we will keep your personal data for as long as is necessary in all the circumstances, so we can advise you of new products and services we offer that may be of interest and of benefit to you. Marketing communications will be sent via email, text and/or post to you and will include an explicit opt in to receive future communications on these products and services where they are not covered by our legitimate business interest, based on either your marketing consent or your acceptance of cookies on our websites.
We sometimes share your personal data with trusted third parties in order to fulfil our obligations to you.
For example, HMRC, lenders, regulatory bodies, for fraud management, to handle complaints, to help us personalise our service to you and so on.
The policy we apply to those organisations to keep your data safe and protect your privacy is as follows:
Examples of the kind of third parties we may work with are:
Your personal data will be processed in the UK and we will not share your personal data with third parties and suppliers outside the European Economic Area (EEA).
The fundamental rights you have over your personal data are as follows:-
A standard overview will include: your personal and contact details, consents to receive marketing from us, service history, cases/complaints, financial product and policy data etc. Some of these items may be absent if we hold no relevant data (e.g. if you have no claims).
IMPORTANT NOTE: If you request deletion of all your data this means that marketing contact with us will end. Alternatively, you can choose to opt-out from marketing by advising us of this e.g. by email, telephone or post. Also please note that if you have ongoing claims with us, we will not delete this data until those arrangements come to an end and there is no requirement for such data to be retained. In certain cases, we may continue to process your personal data even if you ask us to erase it, for example for fraud prevention or other legal reasons.
You specifically have the right to request:
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding interest and reason to continue processing your personal data. We must explain our reasons to you.
In cases where we are processing your personal data based on our contractual relationship, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have an overriding interest based in contract to continue processing your personal data. We must explain our reasons to you. If the removal of such consent to processing effectively frustrates the contract being fulfilled and/or terminates the contract, you may be liable to a termination fee in respect of services carried out up to the point of termination (as per the terms and conditions of the contract as signed).
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
You can contact them by calling: 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we cannot be held responsible for the content of external websites).
If you have any questions that have not been covered, please contact our Data Protection Officer who will be pleased to help you:
Policy updated: 01 September 2021
© HidendaTax 2021